Why am I unable to log in to Help Center in Safari or on iOS devices?

Return to top


  • Flair Customer Support

    We use google login. With iOS update 14.2, when I tried to log in to our KB with google login, it kept going in circles, bringing me back to the login page.

    I hadn't made any changes, but this solution fixed it.

    Thanks for posting.


  • Tony Williamson

    Hi Anna

    It is extremely disappointing this is a requirement and Zendesk collects this information but when our consumers question it, we get the questions and not Zendesk.

    This needs to be resolved permanently.

  • Levai Ferenc


    I cannot log into Zendesk on safari. I found an error in console, regarding the Continue button on popin with Cookie requirements.

    TypeError: null is not an object (evaluating 'window.opener.location')



  • Jason Klein

    I am thankful we can now login to ZenDesk from Safari without disabling "cross-site tracking" (which was never an acceptable solution, btw), but I do hope ZenDesk is still working to fix the login page in step 1, so we can skip steps 2-4 following each logout or session timeout.

    When I visit our agent dashboard and am prompted to login (e.g. after a logout or session timeout), I follow these steps...

    1. Click the "Continue" link below this message on login page

    Cookies required to use Safari
    To continue signing in using Safari, allow cookies to be stored on this device. You might see this screen more than once.

    2. Wait for cookie page to load, then Click the "Continue" button below this message on page

    Safari cookie requirements
    Recent versions of Safari have new cookie requirements to improve security.
    To continue, you must allow cookies.
    Read about Safari cookie blocking

    3. Wait for login page to load (again), then click the "Continue" link below this message on login page (again... same message as step 1)

    Cookies required to use Safari
    To continue signing in using Safari, allow cookies to be stored on this device. You might see this screen more than once.

    4. Wait for a different login page to load, then enter username, password, and click Sign In

    The login page on step 4 is different than the page that appears on steps 1 and 3.

    For reference, here are the URLs we're seeing along the way. Even though we have a custom URL for our Help Center (e.g. "support.example.com"), we are sent to the ZenDesk subdomain when we are using our Agent Dashboard (e.g. "example.zendesk.com")

    Agent Dashboard

    Step 1 (main login page)

    Step 2 (cookie page)

    Step 3 (main login page, again)

    Step 4 (different login page at same URL?)

  • Darien

    As @... and many other have mentioned it is absolutely unacceptable and disappointing that this thread has been going on for years and this continues to be a requirement. 
    Our users are shocked to find out they need to disable cross-site tracking to be able to see their ticket. It makes us look bad and Zendesk even worse. 


Please sign in to leave a comment.

Powered by Zendesk