Google SSO "app not configured for user" error

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  • Anastasios Kasiolas

    Hi there,

    I am facing the exact same issue and I am baffled with what I am doing wrong. The SSO works from Google to Zendesk (e.g. if I click on the google apps from my gmail) but if I try to log in directly to our zendesk subdomain, I get the redirect to google but it fails with "app not configured fro the user". 



  • Luiz Carlos Poleza Junior

    Same problem here.

    Testing through Google Admin or clicking on Zendesk on apps menu (i.e. Gmail) works fine.

    But not working when trying directly from zendesk (on a new computer or anonymous tab on chrome)


    Any hints?

  • Anastasios Kasiolas

    I got my problem fixed. On the GAdmin SSO app setup, you have to set the entity to https://<yourdomain> Google does not add the https:// during the setup and that was causing the problem.


  • Luiz Carlos Poleza Junior

    Anastasios Kasiolas solution also worked for me.

    Thank you sir

  • Nicole Saunders
    Zendesk Community Manager

    Thanks for sharing your answer, Anastasios!


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