I want to prevent my new customers from receiving welcome email notifications. Can I disable the welcome email notification for customers?
You cannot disable welcome email notifications when your help center is enabled, and the account creation is initiated by the customer. You can only disable the welcome notification when the end-user profile is created by an admin or an agent. If your help center is not enabled, end-user welcome notifications are deactivated.
To prevent a particular client from receiving the welcome email
- Disable the notification for agent or admin-created users.
- Add the customer to Zendesk.
- Revert the change in the first step.
For more information about the welcome email notification, see the article: Customizing the user welcome email.