Where is my customer’s Chat visitor path information located in the Zendesk Agent Workspace?
In the Agent Workspace, chats are served in the Support instance. The customer's Chat visitor path is located in the context panel while viewing the ticket.
For a walkthrough on how to access this, including visual aids, see this article: Viewing customer context in a ticket.
For more information about handling chats, see this article: Serving chats in the Zendesk Agent Workspace.