Why did my Talk number disappear?

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  • Betsy RG

    Hello, i have a problem, i have an annual subscription, and today my phone number, the one I use to recieve call from customers, just desappear, and not just that, the Talk and Text part of the service is out, when i try to enter the details, it says that there is a problem with Talk, and to contact you, I want to know why this happend, I have an annual subscribsion, not a trial, so my phone number shouldn't dessapear, nor the service, i hope oyu can answer soon, I can't communicate with customers.

  • Carl McDowell
    Zendesk Customer Care

    Hi @...

    I see you have created a ticket with support. We will work with you on that ticket to correct what has happened on your account.

  • David Escobar F.

    I have the same issues. automatic payment did not go trough, and payment had to be process manually and then my number dissapear-........ Talkk doesnt not work, there is no number associated with it


  • Brett Bowser
    Zendesk Community Manager

    Hey there,

    It looks like you chatted in regarding this issue and one of our Customer Care agents was able to recover the phone number on your account.

    Let us know if you run into any other issues!

  • David Escobar F.

    Yes it has been solved.... Thank you


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