Question
I read this article: Creating and using customer lists, but I cannot locate this feature within my account. Why can't I create customer lists?
Answer
Customer lists is a legacy add-on. For pricing and purchasing information about this add-on, contact the Sales team.
To learn more about the different add-ons Zendesk offers, see the article: About Zendesk Suite add-ons.
5 comments
Jeremiah Balingit
Hi my team is currently on the Professional Subscription but I do not have the ability to create customer lists.
Send help asap!!
0
Dave Dyson
Customer Lists require the purchase of the Customer Lists & NPS add-on (see About Zendesk Suite add-ons). I'll let your account manager know that you might be interested.
0
Judy Correia
Customer lists used to be a default feature, why the change? We have a need to pull a list of customers with a specific tag, is there a reporting alternative to pull this information?
0
Dane
You can check the option for using XML export. Once the data has been exported you can filter it using tags.
0
Trevor Mead-Robins
No default customer (end-user) export; No option to include phone number field in customers; No ability to sort by email; No other filter options for customers. No option to build merge customers. This type of limitation makes me look at other solutions. Contacting support was a waste of time and pointed me towards paid 3rd party solution that still doesn't do what I need. Something so simply should not require contacting sales.
0