I read this article: Creating and using customer lists, but I am unable to locate this feature within my account. Why can't I create customer lists?
Customer lists are part of the Customer Lists & NPS Surveys add-on. For pricing and purchasing information about this add-on, contact our Sales team.
To learn more about the different add-ons Zendesk offers, see the article: About Zendesk Suite add-ons.
Hi my team is currently on the Professional Subscription but I do not have the ability to create customer lists.
Send help asap!!
Customer Lists require the purchase of the Customer Lists & NPS add-on (see About Zendesk Suite add-ons). I'll let your account manager know that you might be interested.
Customer lists used to be a default feature, why the change? We have a need to pull a list of customers with a specific tag, is there a reporting alternative to pull this information?
You can check the option for using XML export. Once the data has been exported you can filter it using tags.
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