When I try to create a report, I get this error: No data available. Check your filters and calculations.
This error message indicates that Explore could not find any data that matched the criteria set in your report.
- Check your time filters. Most often, this issue is the result of date filters being too restrictive. Try adjusting your filters to encompass a broader range and make sure you use the right filter for your report.
- Check that you selected the correct channels. Explore identifies as Web any tickets submitted through a Support web form, the Web Widget, or created by an agent through the Support interface.
For more information, see the article: Working with report filters.