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What is the difference between the Tickets, Updates history, and Backlog datasets?



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Elissa Tikalsky

Zendesk Digital Resources Team

Edited Dec 27, 2023


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2 comments

Hi,
how to use the attribute present in one of them in another? I want to use full resolution time from Tickets in Updates History.
Kindly help!

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Tony

Zendesk Customer Care

Hi there!
You shouldn't be able to use attributes belonging to different datasets. In a report with a specific dataset, you can use attributes and metrics belonging to that dataset.
 
Check this article if you want to know more: Understanding datasets.
 
I hope that helps

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