Question
I'd like to receive notifications for new chats. How can I get desktop notifications for Chat?
Answer
Every agent has the option to enable notifications in Chat settings.
For detailed instructions, see this article: Editing your chat notification settings.
Also, ensure that your browser has permission to send notifications. See the articles below for browser-specific information.
- For Chrome, see the Google article: Turn notifications on or off.
- For Edge, see the Microsoft article: Manage website notifications in Microsoft Edge.
- For Safari, see the Apple article: Customize website notifications in Safari.
If you're having issues with Chat notifications not appearing make sure your network is stable and extensions are disabled. For Edge users, see the article: I don't receive Chat notifications on Microsoft Edge.
4 Comments
Hi Niall Colfer - I was told by ZD Team (Chat) that internet speed is also a factor of not getting the notification sound and pop up? Can you please verify this.
Some of our consultants are not seeing notification either sound/pop up that there was a chat assigned to them.
Thanks!
Hello,
There can be a wide range of factors in play here. Checking the network is always a good start. Browser issues tend to hang sometimes as well suggest clearing your cache and cookies to make sure your browser is running smoothly.
Kharlo | Customer Advocate
support@zendesk.com
Kharlo - all of those have now been ruled out so what to check next in the event that employee still not receiving any notification?
Hello again Jahn,
Next suggestions would be making sure all extensions are disabled and to test if it is still happening. I would also try other browsers just to rule out browser related issues.
Kharlo | Customer Advocate
support@zendesk.com
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