How can I get desktop notifications in Chat?

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4 Comments

  • Jahn Jerenz Bronilla

    Hi Niall Colfer - I was told by ZD Team (Chat) that internet speed is also a factor of not getting the notification sound and pop up? Can you please verify this.

    Some of our consultants are not seeing notification either sound/pop up that there was a chat assigned to them.

    Thanks!

    1
  • Kharlo Reboja
    Zendesk Customer Care

    Hello,

    There can be a wide range of factors in play here. Checking the network is always a good start. Browser issues tend to hang sometimes as well suggest clearing your cache and cookies to make sure your browser is running smoothly.

    Kharlo | Customer Advocate
    support@zendesk.com

    0
  • Jahn Jerenz Bronilla

    Kharlo - all of those have now been ruled out so what to check next in the event that employee still not receiving any notification?

    0
  • Kharlo Reboja
    Zendesk Customer Care

    Hello again Jahn,

    Next suggestions would be making sure all extensions are disabled and to test if it is still happening. I would also try other browsers just to rule out browser related issues.

    Kharlo | Customer Advocate
    support@zendesk.com

    0

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