Apps Marketplace
(Support) indicates the app is available for Zendesk Support.
(Chat) indicates the app is available for Zendesk Chat.
(Sell) indicates the app is available for Zendesk Sell
(Theme) indicates the theme is available for Zendesk Guide
(SunCo) indicates a new app is available for Sunshine Conversations
New:
- Merge Duplicates (Support)
- Merge Duplicates helps you automatically merge duplicate tickets. Automatically detect duplicate tickets originated from the same customer, automatically solve or merge the duplicates and notify the customer, or create custom duplicate criteria to match your own setup. Runs in the background and does all the repetitive heavy lifting on your team's behalf.
- Act-On (Sell)
- The Act-On and Zendesk Sell integration combines marketing automation and customer relationship management to enable marketing and sales teams to better understand, engage with, track, and win more business. Deep data exchange allows Zendesk Sell sales teams clear visibility into the buyer’s journey to enable more informed and productive sales engagement. Capture, score, and drive more qualified leads, automate and optimize personalized engagement to convert more leads into buyers, and prove the ROI of the integrated solution through buyer insights, program reporting, and accelerated sales cycles.
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Strongpoint for NetSuite (Support)
- Strongpoint for NetSuite helps customers to push Zendesk tickets into NetSuite as Strongpoint Change Request, enabling easy management of changes, seamless tracking of compliant changes and automate the reconciliation of change logs during audit.
- CS Diagnostics (Support) (Chat)
- CS Diagnostics by Zowie is a first-of-its-kind tool that analyzes past help desk data to provide actionable insights into your customer service. Connect easily and run your diagnosis for free. Learn more about your vital metrics like resolution time, first response time, cost per ticket, and more. Understand the agent's perspective. Learn about morning ticket backlogs and daily ticket rates. Reveal your automation potential. Learn which repetitive questions can be deflected tomorrow. See your predicted growth. Understand the challenges that come with it.
Chat & Messaging
New
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[Messaging] CSAT Collection is now available for Social Channels. Learn More
Fixed
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[Agent Workspace] Fixed the issue leading to a second ticket creation in Chat, when an agent sends a message to the visitor after they have left the conversation.
Web Widget (Classic & Messaging)
Fixed
- [Messaging] Fix 'Manage messaging' link from Web Widget (Classic) when messaging is enabled for a brand
Answer Bot
New
- [Messaging] We have released a new copy and paste feature to Flow Builder, available from the steps Configure panel. This will enable you to copy a step and paste at the end of the flow branch enabling you to duplicate or move the step.
Fixed
- [Article Recommendation] Fixed an issue around race condition with Tags.
No Updates to:
- Talk
- Guide & Gather
- Mobile
- Admin Center
- Support
- Explore
- Sell
- Sunshine Core
- Zendesk Native SDK (Unity)
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