Question
Is it possible to make outbound calls to Mainland China using Zendesk Talk?
Answer
It is not possible to call Mainland China using Zendesk Talk. Twilio, our telephone partner, no longer supports outbound calls to Mainland China. If you need to maintain your service to Mainland China, migrate your voice connectivity traffic off of Zendesk Talk. For more information, see the article: Calling Limitations to China.
2 comments
Scott Tynan
WOW, what an appalling workaround. “Just stop using our services”.
https://help.twilio.com/articles/360016488474-Calling-Limitations-to-China
So this is basically saying that Twilio have been blacklisted as a supplier of lines to spammers?
What are Twilio doing to fix this?
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Darenne
I will create a ticket for the concern you raised because it's a bit complex. Our advocacy team will reach out to you soon with an update! Keep an eye on your inbox for the latest information.
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