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How to manage phone numbers in Talk
Zendesk Talk lines, common issues, and errors, necessary documentation, line regulations, number formats, using external phone numbers, toll-free numbers, and others.
Edited Jul 22, 2024
0 votes · 9 comments
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How do I set up call routing in Talk?
Edited May 08, 2024
3 votes · 0 comments
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Why does the caller ID from a forwarded call differ from the phone number of the caller?
Edited Jul 03, 2024
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Does Zendesk function as an Automatic Telephone Dialing System (ATDS)?
Edited Jun 13, 2024
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How can I choose between call forwarding and number porting in Talk?
Edited May 07, 2024
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Does Zendesk offer 1-800 numbers for Talk?
Edited Apr 12, 2023
0 votes · 0 comments
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How do I set up call routing with third party software?
Edited Mar 11, 2024
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How do I add a voicemail and greetings in Talk?
Edited Nov 28, 2022
0 votes · 0 comments
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Why is there a delay in voicemail ticket creation?
Edited Mar 11, 2024
2 votes · 0 comments
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Workflow: How to set up Talk phone number as an information line only
Edited Aug 23, 2024
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Does Zendesk Talk support CNAM?
Edited Jan 10, 2024
1 vote · 8 comments
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Can I use my VoIP phone hardware with Zendesk Talk?
Edited Nov 10, 2022
0 votes · 0 comments
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How do I prevent calls to my end users from displaying as spam?
Edited Oct 04, 2022
4 votes · 0 comments
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How can I upload documents for my Japanese phone number?
Edited Aug 16, 2023
0 votes · 0 comments
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Can I disable automatic ticket creation for calls?
Edited Jan 20, 2025
1 vote · 7 comments
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Edited Apr 03, 2023
0 votes · 2 comments
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Can my customers give a satisfaction rating through Zendesk Talk?
Edited Sep 01, 2023
3 votes · 7 comments
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Does Zendesk Talk have any restrictions on calling numbers in China?
Edited May 03, 2024
2 votes · 2 comments
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Why does the country code default to +1 when I add a number to a user profile?
Edited Mar 11, 2024
3 votes · 2 comments
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Can I use my own company's phone number for Talk or Sell?
Edited Dec 21, 2022
3 votes · 0 comments
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I am unable to add business documents or purchase national numbers
Edited Apr 12, 2023
1 vote · 0 comments
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How to change the external number for one of my brands?
Edited Dec 19, 2023
1 vote · 2 comments
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What are the accepted phone number formats for Talk?
Edited Feb 21, 2023
13 votes · 4 comments
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Which codec does Zendesk Talk use?
Edited Nov 21, 2024
0 votes · 0 comments
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Can I forward calls from my current toll-free number to my Talk toll-free number?
Edited Apr 21, 2023
2 votes · 2 comments
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Why can't I add a Talk phone number from my country?
Edited Mar 11, 2024
1 vote · 0 comments
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How can I recover a Talk number?
Edited Mar 11, 2024
2 votes · 0 comments
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Can I build a CTI integration for Zendesk?
Edited Oct 23, 2023
3 votes · 1 comment
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