Question
Is Zendesk an Automatic Telephone Dialing System (ATDS)?
Answer
No, Zendesk does not function as an Automatic Telephone Dialing System. Zendesk focuses on managing customer interactions and provides support across various channels, rather than automating the dialing of phone numbers.
While Zendesk is not an ATDS, it can integrate with telephony systems and other tools that may have ATDS capabilities, such as:
- Zendesk Talk is a call center software designed to manage inbound and outbound calls. It does not function as an ATDS on its own.
- Integrations can link Zendesk with third-party telephony systems. These apps might include ATDS features for automated dialing.
Disclaimer: Zendesk doesn't provide support for third-party apps. For help, see this article: Where can I receive help with third-party apps on the Marketplace?
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