Question
How do I set up call routing with third-party software?
Answer
To set up Talk with third-party software, you will need to use Talk Partner edition and connect the integration with custom code. For more information, see these articles:
- Understanding Talk Partner Edition
- Can I use my VoIP phone hardware with Zendesk Talk?
- Can I build a CTI integration for Zendesk?
Talk Partner Edition is an API that allows you to connect certain telecom software with Zendesk Talk to use third-party products directly within the Support interface. For more information, see the articles:
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