Question
Can I change the external number associated with a specific brand?
Answer
Yes, natively Zendesk Talk associates external numbers to the brand set as the default brand when the number is added to the account. This can be changed with the following workaround:
- Delete the external number from your account
- Change the default brand according to the brand you want the external number to route to
- Re-add the external number to your account
- Set the brand back to the correct default brand
For more information see the article: Adding Talk phone lines.
2 comments
Anne-Flore Caire
Hello. Thank you for this workaround, but it would be nice to have a field in the External Lines settings to be able to select a Brand per line
1
Anne-Flore Caire
Hello. Another very important need: to be able to set the default outgoing line by brand. Because here the choice is made by the system (the first line set up) and that doesn't work because in addition the Zendesk lines go before the external numbers added (which are also dedicated to outgoing calls, so too bad).
1