How to change the external number for one of my brands?

Question

Can I change the external number associated with a specific brand?

Answer

Yes, natively Zendesk Talk associates external numbers to the brand set as the default brand when the number is added to the account. This can be changed with the following workaround:

1. Delete the external number from your account
2. Change the default brand according to the brand you want the external number to route to
3. Re-add the external number to your account
4. Set the brand back to the correct default brand

For more information see the article: Adding Talk phone lines.