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Can I turn off inbound calls?



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Ricardo Pinto

Zendesk Digital Resources Team

Edited Apr 03, 2023


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Is there a way I can mute or re-route incoming calls within Zendesk Sell?

I want to be able to make outgoing calls, but I do not want to receive calls during certain hours.

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Christine

Zendesk Engineering

Hi Devin,
 
With Sell Voice, you can set your Inbound call settings in Sell Settings > Voice and Text > Connection > When you're not available.

 
When someone calls your Voice phone number while you're using Sell, you are notified in your Sell window.

If you don’t answer, or your computer is off, or you click to transfer, the call is forwarded to the transfer number that you provided during setup. This can be a desk phone or a mobile phone.
 
Note: Voicemail for Sell Voice is available through the Voicemail EAP, you can sign up to try out this feature here.
 
If you are on your Voice line when someone tries to call you, or you click to ignore, the caller receives a message that you are not available.

Hope this helps!

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