Question
I'm trying to port my current toll-free number to Zendesk Talk and want to forward calls while the port is being completed. My current carrier told me I can't forward calls from my current toll-free to my Talk toll-free number. Why not?
Answer
Call forwarding from a toll-free number to another toll-free number often does not work due to the cost structure of the toll-free numbering system. When a call comes into a toll-free number, the owner of the toll-free number is responsible for paying the cost of the call.
In a calling scenario, when there are multiple toll-free numbers involved in the call chain, each party tries to pass off the cost to the other party, and often providers avoid this hassle by rejecting calls from other toll-free numbers. This behavior is inherent to the toll-free phone number system and is not specific to calls made with Talk toll-free numbers. Talk is not able to guarantee all toll-free to toll-free calls will complete successfully.
To forward calls in from your current toll-free number, you will need to create a local number in Talk and then use that number when forwarding calls from your current provider.
For more information about toll-free numbers, see the article: Can I make outbound calls with my toll-free number?
2 comments
Litedeer Homes
Hi we have toll free number 888 700 5228, can you please guide us how to direct all phone call to my cellphone
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Destiny
I appreciate you getting in touch. I see that you've already opened a support ticket regarding this matter, which our Support team has addressed. Should you have any further inquiries or need additional assistance with Zendesk Products, we will be happy to continue the conversation on that ticket. Best regards!
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