Can Answer Bot suggest Community posts?

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2 Comments

  • Luke Tyhurst

    Why does Answer Bot only search through articles? It would be really useful for it to suggest community posts as well, since other customers may have already asked the same question.

    0
  • Dave Dyson
    Zendesk Community Manager
    Hi Luke, can you upvote and add your use case as a comment to this product feedback thread? Thanks! Include Community Discussion content in the bot
    1

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