Gather resources

Gather provides a community forum for customers to connect and collaborate.  

The Gather community is part of your self-service Help Center, and complements your Guide knowledge base. For more information about Guide features, see Guide resources.

This article contains the following sections:

• Getting started
• Setting up
• Using Gather
• Advice and troubleshooting
• Developer resources
• Community content

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Getting started

Getting started with Gather for your community About Gather badges

About Gather plan types

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 Setting up

Configuring Gather community settings Enabling aliases for users in your help center Disabling your help center community

Creating Gather badges Enabling Gather badges

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Using Gather

Moderating content

Moderating end-user content Creating community moderator groups

Managing community moderator groups Viewing Gather badges for users

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Managing your community

Managing community discussion topics Managing community posts Viewing community moderator activity Allowing agents to edit and delete posts in the community

Applying user segments to restrict viewing access to community content Customizing status icons for community posts Awarding Gather badges

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End-user guidance

Help Center guide for end-users Adding or editing your help center alias Viewing your Help Center activity for articles, posts, and comments in your Support profile

Submitting and tracking support requests in Help Center

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Spam prevention

About Help Center spam prevention Filtering spam posts in Help Center

Marking content as spam and removing it from Help Center

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Reporting

Analyzing community activity

Enabling Google Analytics for your Help Center

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Best practices

Best practices: Six things to think about before setting up a community Best practices for managing your Gather community

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Advice and troubleshooting

Gather advice and troubleshooting

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Developer resources

Gather product limits for your help center

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Community content

Fine Tuning: Two ways to launch your Help Center community Cultivate community for a better customer experience (blog)

Providing richer, scalable customer support in the Zendesk Community (blog) Example badges you can use in your community

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