All signed-in users can add posts to community topics. Only Guide managers, and users with moderator rights, can edit and delete posts by default.
A Guide manager can allow agents to edit or delete posts in select community topics. This permission is granted at the topic level and must be set individually for each topic. You must be a Guide manager to grant this permission.
For more information about overall permissions, see About roles and setting permissions.
To enable agents to edit or delete articles in a topic
- Open the topic, then click Edit topic in the top menu bar.
- In the Who can manage posts option in the section's sidebar, select Agents and
managers.
Managing posts means that agents can edit or delete any post in that specific community topic.
- Click Update.
2 comments
Tim M
Question here,
Under the topic, editing only shows 2 options. Admins and Agents and Admins. Is there any plan to have the ability to add Moderators, or those that fall under user segments to be able to manage the posts?
0
Mike DR
I don't see any posts about it. However, what I would love to do with your partnership is attack this from both fronts; on my side, I'll flag a couple of articles for revisions as there are places we can call this out that could expressly mention it so others don't experience the frustrations you've experienced, and on your end if you could submit product feedback as outlined here to communicate use case, headaches caused, etc. so our product team can take it into future roadmap + release consideration I would be greatly appreciative.
1