About Gather badges

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  • Patrick Morgan

    Thanks @.... FWIW, it'd be great to be able to use the user segments or organizations we've set up in our Zendesk instance!

  • Patrick Morgan


    We want employees at our company to be designated as such on any posts they make in our community. Badges seem like the way to do this. Given that this doesn't seem to be an out-of-the-box way of doing this, are there any clever ways for designating people that belong to a specific organization with a Badge?

  • Kasper Sørensen
    Zendesk Product Manager

    Hi Anna Licciardi

    Yes, users receive an email notification when they are awarded a badge. The email template can be customized, but not the contents/body of the email.

  • Anna Licciardi


    Are users notified of obtaining a badge ? (by email for example?) 

    If yes, this email is it customizable ? 


  • Dave Dyson
    Zendesk Community Manager

    Hi Malakai,

    Have you enabled them using these instructions? Enabling Gather badges

  • Malakai Hopoate

    The "User Badges" option doesn't show within my settings. 

  • Brett Bowser
    Zendesk Community Manager

    Hey Patrick,

    Badges would need to be manually applied at this time so I'm afraid there's no way to automate this based on the users organization.

    I'm not aware of a way to set this up automatically but our Product Managers are aware of this need.

    Thanks for bringing this to our attention!

  • Marie-Céline BESNARD

    FYI: there is no FR version of this article



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