Question
Can autoreplies make suggestions from community posts?
Answer
No. Zendesk bots can only suggest articles that are in your help center.
For more information, see this article: Understanding everywhere you can use autoreplies.
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3 comments
Luke Tyhurst
Why does Answer Bot only search through articles? It would be really useful for it to suggest community posts as well, since other customers may have already asked the same question.
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Dave Dyson
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stephane vorasarn
Can the bot provide article that requires signing to the help center or restricted article?
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