Disclaimer: This article is provided for instructional purposes only. Zendesk can't provide support for third-party apps. If needed, reach out to the app developer's support email address found under "App details" in the App Marketplace or try searching for a solution online.
Question
How do I remove the agent signature from proactive outbound SMS messages?
Answer
This solution uses a third-party app called Zignatures.
To remove the agent signature from proactive outbound SMS
- Make sure the signature fields in your Zendesk account are blank, so only the app will be applying signatures.
- Ensure that Rich content in email is enabled on your account to allow HTML.
- Install Zignatures from the marketplace on your Zendesk account.
- On the app configuration screen, in the Text or HTML of the signature field add the blow script.
{% capture tags %}
If you want a signature for your SMS messages, add it after the if statement and before the else statement.
{{ticket.tags}}
{% endcapture %}
{% if tags contains "proactive_text" %}
{% else %}
<br>--<br>
{{current_user.name}}
[{{ticket.account}}]
<br>
tel: {{current_user.phone}}
<br>
email: {{current_user.email}}
<br>
www: <a href='https://www.zendesk.com/' target=_blank'>www.zendesk.com</a>
<br>
{% endif %}
Replaceproactive_text
with the same tag you use on your trigger. If you have multiple triggers you can add multiple if statements. - Make any needed changes to the information.
Note: You can't use the agent data placeholders when using the app, for example,
agent.name
oragent.phone
. Instead, use thecurrent_user placeholders
. - On the ticket, make sure that Sign this comment and Sign all my comments are enabled to add the signature to the ticket you are responding to.
- Press submit and the signature added to your ticket.
For more information, see this article: Understanding Liquid markup and Zendesk Support.