Recent searches


No recent searches

How do I remove the agent signature from proactive outbound SMS messages?



image avatar

Carl McDowell

Zendesk Customer Care

Edited Jul 09, 2024


2

37

37 comments

There is no way to suppress the default ZD signatures? We have multiple brands. This is not a solution.

1


image avatar

Destiny

Zendesk Customer Care

Hi Benj,

Regarding SMS notifications, the only alternative that seems viable at this point is the one suggested by my colleague, Carl. However, if you're interested in multibranding your email, you can do so by following the instructions in this guide: Using the email template with multiple brands.
 
If these suggestions still don't address your needs adequately, please share more about your specific use case and any feedback you might have. By doing so, I can bring this up with our product champions to search for the most suitable solution for you. I understand the importance of this capability for you, and I am committed to doing everything possible to find a suitable workaround.

0


Trying to leverage HTML to help me but it does not seem to be reading properly. Any ideas:

{% capture tags %}
{{ticket.tags}}
{% endcapture %}

{% if tags contains "send_sms" %}

<br> <br>
{% else %}

<br>--<br>

{% capture tags %}
{{ticket.tags}}
{% endcapture %}
{% case ticket.tags %}


{% if ticket.brand == 'Brand1' %}
    <p>Thank you for choosing Brand1 Support!</p>
    <!-- Brand1 Signature Elements -->
{% elsif ticket.brand == 'Brand2' %}
    <p>Best regards from Brand2 Support!</p>
    <!-- Brand2 Signature Elements -->
{% else %}
    <p>Thank you for contacting Support!</p>
    <!-- Default Signature Elements -->
{% endif %}

</body>
</html>

0


image avatar

Carl McDowell

Zendesk Customer Care

Hi Benj,
 
I've moved your conversation into a ticket as I need to confirm some details on what you are trying to achieve, so discussion this via a ticket is going to be best.
 
But it looks like your above code isn't going to work quite right and you would need to review the article on Using Liquid markup to customize the formatting and placement of text in comments and email notifications
 
If the brands have Generic phone numbers and emails associated then that can all be built as you are trying to achieve, but we will just need to fix the coding and determine which things that you are needing to determine.

0


Apologies if this is the wrong article ot ask this question on - if I do want my agent signatures to show up in outbound texts, how would I do that? I haven't taken any steps to remove them, and while they show up in the Zendesk ticket on the agent side, our end-users are receiving the agent signature in any texts.

0


Another obvious missing feature in the Zendesk platform that requires a third-party paid plugin. 

0


Ross Newton 

This is a free Application that is used by hundreds of businesses.

It is well supported by the App developer.

0


Please sign in to leave a comment.