Why do I receive tickets with "No content" in the subject or description?

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  • Christine Morrissey

    Can anyone explain why this also happens with text messages? I am noticing that if I get a new ticket but it doesn't show a new response inside the ticket, I have to click the small clock that shows events and it shows me the missing message. Ever since the recent update this has happened so I'm not sure what is causing this. 

  • Dane
    Zendesk Engineering
    Hi Christine,
    Due to the nature of your concern, I'll create a ticket for you to investigate further. Please wait for my update via email and let's start from there. 
  • Jonathan Blackburn

    Is there a way to suggest a specific help center article for these tickets? in the reply which is sent when "Notify requester of received request" is triggered.


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