I want to permanently delete one of my ticket fields, however, when I try to delete the field there is an error message that states Could not delete field 'ticket field name'.
You may see this error when attempting to delete a ticket field that is still in use as a condition or action on a trigger. The presence of the field on an active or even inactive trigger will prevent successful deletion. To resolve this issue, locate the trigger where the ticket field is present and either remove the reference to the field or delete the trigger entirely.
For more information, see this article: Managing triggers.
I am unable to delete a ticket field and it's not in any triggers (and had nothing to do with that field.) The field details say it was created by Shopify but offers no information as to how it was created by Shopify or how to manage it.
Have you tried to remove the Ticket Field from your Ticket form? If yes, and still encounter an error, you can reach out to our Customer Support so we can take a closer look at your account
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