Question
Can I customize the look of the satisfaction rating landing page?
Answer
No, although the automation email for customer satisfaction ratings can be customized, the customer satisfaction rating page cannot. The page that opens in the browser is a system default page that cannot be edited with custom code in Help Center.
As an alternative, you can integrate your own customer satisfaction tool into Zendesk through the API to send the Satisfaction Rating details to the ticket. You can find our satisfaction ratings API endpoints in our developer.zendesk.com webpage.
For more information on the satisfaction survey, see About CSAT(Customer Satisfaction) ratings in Zendesk Support.
2 Comments
+ 1 on the request to customize satisfaction landing page without the need for a third party service. Providing the ability to customize this page helps ensure brand consistency throughout the end user experience.
Hello @...,
Appreciate the feedback you shared with us. However, I'd recommend sharing your use case in our product feedback forums so our developers can consider implementing these changes to our product roadmap.
Best regards.
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