How do I customize who receives offline chat email notifications?

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  • Ray Van Voorhis

    +1 on this request. Every time someone joins our team we have to tell them on their first day go turn this off or they get bombarded by emails. And global admin setting would be save a lot of headache on what feels like a vestigial setting. 


    Thank you

  • Dustin Milberger

    This absolutely should be an option from an admin role to set for agents. 

  • Attentive Mobile Inc.

    +1 to the above. This notification setting should be adjustable at the global/admin level. I'm in the process of telling everyone on my team to go change a notification.

  • Joel Smith

    We go in to our settings individually and turn off these notifications but then they start again after about 6 months. Is there an automatic reset, and if so, why?

  • Dana Martell

    +1 - This should be an admin setting for the whole account. 

  • Grant Schuemann

    +1 as well, there should definitely be an admin option for this

  • Josh
    Zendesk Customer Care
    Hi Grant!
    Thank you for sharing your feedback. 
    Currently, this is not yet on the roadmap however I would highly recommend that you post your feedback HERE. This is where our product managers check customer feedbacks for Zendesk. 
  • Ray Van Voorhis

    With the changes to the Chat module our agents no longer have the option to even disable this setting! Please tell me there's somewhere else we can prevent our new team members from getting bombarded with emails every night.


  • Ollie

    Ray Van Voorhis its under the Profile page not the Sounds & Notifications tab. 


    +1 to have this added at an admin level.

  • Ray Van Voorhis

    Thanks Ollie

    If 'messaging' is turned on that page (sounds & notifications) no longer has the option to disable these notifications (though I did include the wrong screenshot). Zendesk support was great and able to identify that messaging was turned on in error (we're on classic) and disabling messaging reverted our chat settings back to the old view and we're all good now! 

    Curious what this will mean if we do switch over to messaging though. 

  • Mike Martello

    You tell 'em, Ray Van Voorhis! Power to the admins!

  • Will Yolen

    +1 This needs to be made into a feature at the Admin level

  • Andy Jobst

    +1 Agree this is a real pain and causes confusion when the Admin does not see the same screen as the Agent on the Agent's profile.


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