Question
How can I format my custom greetings for Talk?
Answer
The recommended formats for greetings for Talk are G711 µ-LAW or MP3. To convert your audio files to the right format, use one of the third-party tools below.
Converting a file with Audacity
- Download Audacity.
- Open the software and select File > Import > Audio...
- Select your file and click Open.
- Select File > Export Audio.
- Then set the parameters to the details below:
Format:WAV (Microsoft)
Channels:Mono
Sample Rate:8000 Hz
Encoding:U-Law - Choose a folder and filename for the file to save to and click Export.
Converting a file with g711.org
- Visit g711.org from the browser of your choice.
- Click Browse and locate the file you want to convert on your computer.
- Select the output format you need, for example
μ-law WAV (8Khz, Mono, CCITT μ-law). - Set the volume to High.
- Click Submit.
The page will load a new page for you to download the recording of your converted file.
Tip: If you uploaded an MP3 audio file for your greeting and the sound quality is being reported differently between an agent hearing it in the UI and the end-user experience, use the
G711 µ-LAW format for the greeting.
Disclaimer: This article is provided for instructional purposes only. Zendesk can't provide support for third-party tools. Reach out to the app developer or try searching for a solution online.