How can I hide the email transcript option in the chat menu?

Question

How can I hide the email transcript option in the chat menu from my customers?

Answer

Implement the custom code below to hide the button in the chat widget UI. When emailTranscript is set to false the option is hidden from customers.

<script type="text/javascript"> 
window.zESettings = { 
webWidget: { 
chat: { 
menuOptions: { emailTranscript: false } 
} 
}};
</script>

For more information, check the Web Widget (Classic) API developer documentation.