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Are shared mailboxes supported in Sell?



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Audrey Ann Cipriano

Zendesk Customer Care

Edited Jan 25, 2024


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Having shared inboxes to receive inbound requests would be incredibly useful. It's a major pain point that currently Zendesk Sell doesn't (seem?) to support a workflow of assigning inquiries to specific sales people if the inquiry is sent to a generic sales@XXXX.com

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Hiedi Kysther

Zendesk Customer Care

Hi Gareth Conner

I'm afraid that we are currently not able to support this functionality. However, I do agree that it would be a nice feature to have, and I'm happy to pass your feedback to our Voice of the Customer team for further discussion. Thank you! 

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