How do I stop an email sequence?

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2 Comments

  • Dan Livingston

    I may have accidentally scheduled a large group of leads for the wrong sequence. Is it possible to un-enroll, or stop the sequence for a large group of leads at the same time? I'm looking for a solution that's similar to the way you can add up to a thousand leads to a sequence at the same time.

     

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  • Sonny Rebenito
    Zendesk Customer Care

    Hi Katherine,

    API is the only way on a signal for batch unenroll from a Sequence. So you can either stop them one by one by visiting each lead card or via API, described here: https://developers.getbase.com/docs/rest/reference/sequence_enrollments under
    “UPDATE A SEQUENCE ENROLLMENT”

    If you can’t do it via API you can use “Ongoing Sequences” smartlist column to see which leads are currently in that sequence.

    Hope this works for you.

    Yours truly,

    Sonny Rebenito | Tier 1 Associate Customer Advocate | support@zendesk.com

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