Question
If I enrolled a person in a sequence and I send an email to them in the meantime, does that stop the sequence? Will I disrupt a sequence in Sell if I send an email?
Answer
Manually sending an email in the middle of a scheduled sequence does not stop the sequence. Email sequences must be ended by a Sell user or admin on the Lead (
) page.
For more information, see the article: To stop an email sequence.
Tip: Explore available Zapier integrations that can stop an email sequence when a sales rep sends an email.
2 Comments
I may have accidentally scheduled a large group of leads for the wrong sequence. Is it possible to un-enroll, or stop the sequence for a large group of leads at the same time? I'm looking for a solution that's similar to the way you can add up to a thousand leads to a sequence at the same time.
Hi Katherine,
API is the only way on a signal for batch unenroll from a Sequence. So you can either stop them one by one by visiting each lead card or via API, described here: https://developers.getbase.com/docs/rest/reference/sequence_enrollments under
“UPDATE A SEQUENCE ENROLLMENT”
If you can’t do it via API you can use “Ongoing Sequences” smartlist column to see which leads are currently in that sequence.
Hope this works for you.
Yours truly,
Sonny Rebenito | Tier 1 Associate Customer Advocate | support@zendesk.com
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