Can I share reports with people outside of Zendesk?

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  • Sy Sussman

    Can I share a query with other Zendesk users without adding the query to a dashboard?

  • Gab Guinto
    Zendesk Customer Care
    Hi Sy,
    As long as the agent has access to the dataset, then the user will be able to view the saved query. They can search for the query through the Queries page in Explore, or you can share with them a direct link to the report. Note that there is no View-only access for queries; when an agent opens a query, it opens the query builder, and they can make changes to the report. 

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