Can I send one email to create two different tickets in two separate Zendesk accounts?
No, it is not possible to send one email to create or update two different tickets in two unique Zendesk accounts. Zendesk will create a ticket in the first account listed in the
TO: line and will reject the email sent to the second account's support address.
TO: firstname.lastname@example.org, email@example.com
A ticket will only be created in the account using the support email address company1.zendesk.com and will not be created in the account using the support email address company2.zendesk.com.
The same is true for multiple support email addresses used within the
TO:/CC:/BBC: fields. Zendesk only identifies the first support email address used in the field.
In a similar way, if an end user adds different support email addresses in the
TO: and the
CC: fields, these addresses may appear in different order when the ticket is created. This is because the system will pick the first email it checks.
For more information on how emails become tickets, see the article: Getting started with email in Zendesk Support.