Question
Can I send one email to create two different tickets in two separate Zendesk accounts?
Answer
No, it is not possible to send one email to create or update two different tickets in two unique Zendesk accounts. Zendesk will create a ticket in the first account listed in the TO:
line and will reject the email sent to the second account's support address.
Example:
TO: support@company1.zendesk.com, support@company2.zendesk.com
A ticket will only be created in the account using the support email address company1.zendesk.com and will not be created in the account using the support email address company2.zendesk.com.
If there are multiple support addresses for the same account in either the TO:
or CC:
fields, an internal prioritization process determines which one will become the relevant support address for the ticket that is created. Due to security reasons this is an internal-only process.
In a similar way, if an end user adds different support email addresses in the TO:
and the CC:
fields, these addresses may appear in different order when the ticket is created. This is because the system will pick the first email it checks.
For more information on how emails become tickets, see the article: Getting started with email in Zendesk Support.