Can I edit a ticket comment once it has been added to a ticket?

Question

Can I edit a ticket comment once it's saved to the ticket?

Answer

No, it is not possible to edit ticket comments after they are posted to the ticket. 

If there is sensitive information that needs to be removed from a ticket, an administrator can install the Ticket Redaction app from our Marketplace and use it to remove text from the ticket comments. However, the app only replaces the redacted text with a blocked out bar.