Question
How do I find the ID of a ticket form?
Answer
The ticket form ID can be found in the URL of the ticket form. Open Admin Center, and navigate to the Ticket Forms page. You can view the ID for any form by selecting the form in question, then viewing the URL at the top of the page. The ticket form ID is displayed at the end of the URL.
For more information on ticket forms, see the article: Creating multiple ticket forms to support different request types.
17 comments
Saeleum
If I can only have one ticket, do I have ticket form ID? - Can't find on ticket form setting.
0
Brett Bowser
Hey there,
The ticket form should still have an ID regardless of if it's the only form. Does the ID not show up in the URL when you're looking at the Default ticket form?
Let me know!
0
Saeleum
Hi Brett,
No, the ID does not show up in the URL. It ends with " ~ zendesk.com/hc/en-us/requests/new"
Thank you for your help in advance!
0
Brett Bowser
Hey Saeleum,
You would need to pull up the ticket form in Support and not in Guide. Can you try navigate instead to Support>Admin>Manage>Ticket Forms where you should see your default form. If you click on that I believe you will see the ID in the URL on that page.
Let me know if that's not what you're looking for!
0
Saeleum
Hi Brett,
Thank you for your kind response. The ticket form id is not appended to the url in my case. Would be there any other way to find the ID?
0
Brett Bowser
Hey Saeleum,
The other option would be to navigate to subdomain.zendesk.com/api/v2/ticket_forms and just replace subdomain with the subdomain of your account.
I hope this helps!
0
Saeleum
Hey Brett,
I am gettin this error when tried what you said.
{ "error": { "title": "Forbidden", "message": "You do not have access to this page. Please contact the account owner of this help desk for further help." } }Thank you for your help!
0
Brett Bowser
Hey Saeleum,
I'm going to create a ticket on your behalf so our Customer Care team can look into this further with you.
You'll receive an email shortly stating your ticket has been created.
Cheers!
0
saiday
I cannot find my ticket form id on Admin > Manage > Ticket Forms neither on https://streetvoice.zendesk.com/api/v2/ticket_forms.json
1. on Admin > Manage > Ticket Forms
the forms cannot be clicked, hence have no URL to refer.
2. https://streetvoice.zendesk.com/api/v2/ticket_forms.json
error: {
title: "Forbidden",
message: "You do not have access to this page. Please contact the account owner of this help desk for further help."
}
I need ticket form id to perform pre-filled ticket forms.
3
Владислав Донтхёртми
Same as saiday
0
Cheeny Aban
When making an API call, you need to authenticate the API request. You may use this article as a guide:How can I authenticate API requests?
0
Владислав Донтхёртми
I have authentucation.
The problem is that I don't have access to forms feature because of Growth Suite. That's wht I cannot get form id.
0
Logan Dahl
Hello, was this ever resolved? It's happening to me as well, I assume because I'm on the Professional plan and therefore only have one ticket form.
When I go to the ticket form editor, the URL looks like this: https://<subdomain>.zendesk.com/admin/objects-rules/tickets/ticket-forms
The page looks like this:
I want the URL of the ticket form so I can expose it to a few internal pages we have.
1
Aaron Hudon
Brett Bowser can we get a resolution here? For those that don't have a plan for multiple ticket forms, knowing the ID of the one-and-only ticket form is important.
0
Gabriel Manlapig
Hi Aaron,
For those who have no "multiple forms" you can simply redirect users to the new_requests page by replacing:
so that the new piece of code will look like -
Can you please try using that alternate code and let me know how that goes?
0
Aaron Hudon
In this case, I'm needing the ticket form ID so I can adjust the web widget to show additional fields. The JSON API requires a ticket form ID....
0
Gabriel Manlapig
If your plan doesn't support multiple forms enabled, you will not be able to get any form ID, nor run this API call https://[subdomain].zendesk.com/api/v2/ticket_forms.json. This is because when you don't have the functionality enabled, then the only form available does not have a form ID.
If you want to add ticket fields to your web widget, you can do it directly via the UI by selecting the contact form, and selecting the fields that you want to show (that need to be editable/visible by user).
You can see more about this in the section "Adding custom ticket fields to the default contact form" of this article Using custom ticket fields and ticket forms with the Web Widget (Classic)
Hope that helps.
0