How are promoted articles sorted on the home page of the Help Center?

Return to top


  • Sharon Burton

    I want to rename Promoted articles to Recently updated. How? I can't find the string in anything.

  • christopher.stock
    Community Moderator

    Hi Sharon Burton, in your home_page.hbs template you probably have something like:

     <h2>{{t 'promoted_articles'}}</h2>

    You can replace the code in between the curly braces with 'Recently updated'.

    If you do that, and your Help Center is available in multiple languages, you'll lose the automatic translation. To preserve that functionality you'll need to create a dynamic content item that you insert instead:

    <h2><{{dc "name_of_your_dynamic_content_object"}}</h2>

    You can find instructions for setting this up in this article: 
    Providing multiple language support with dynamic content 

  • Nick Wurm

    This "Absolute Positional Order" method to organizing the promoted articles on the home page of the Help Center is awful.


    Why not just have a way to rank/score each promoted article?

  • Dave Dyson
    Zendesk Community Manager
    Hi Nick,
    The best place for your feedback is in the Feedback - Help Center (Guide) topic in our community forums. For visibility, would you mind creating a post there, using this template so our product team can better understand your use case? Thanks!

Please sign in to leave a comment.

Powered by Zendesk