I want to receive a notification before a ticket's due date comes up. Can I create an email reminder before a task ticket's due date?
Yes, you can create an automation that sends an email notification.
To create an automation
- In Admin Center, navigate to Objects and rules > Business rules > Automations.
- Click Add Automation.
Under Meet all of the following conditions, add:
- Ticket: Hours until due date > is > x hours. Use either calendar or business hours.
- Under Perform these actions include:
- Notifications: Email user > (assignee)
For more information, see the article: About automations and how they work.