Question

I want to receive a notification before a ticket's due date comes up. Can I create an email reminder before a task ticket's due date?

Answer

Yes, you can create an automation that sends an email notification before the due date.

To create an automation

  1. Add an automation
  2. Under Meet all of the following conditions, add:
    • Ticket: Hours until due date | Is | Enter the hours. Use either calendar or business hours.
  3. Under Perform these actions add:
    • Notifications: User email | (assignee)
    • Enter your custom Email subject and Email body
  4. Click Create automation

Create an automation to send the email before due date.png

Note: The due time for a task ticket is based on the time zone within the user profile who set the due time.
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