Can I add custom fields to my customer's view?

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  • Randy Little

    It would be nice to have the ability to control the view your customer(s) see.  The ability to create and modify views is already standard functionality.  I understand you don't want your customer (end-user) creating their own views.  The requirement to support at least one end-user view seems like a very reasonable request for improvement to this system.

    For example, Priority.  The end-user should be able to sort and identify open tickets by priority, without having to open each ticket.


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