How can I prevent agents from reassigning tickets to other agents?

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  • Wycherley

    Hi Zendesk Team,

    Thanks for your sharing. 

    In my mind, Mr @... has proposed a very good solution. 

    I have implemented this solution in my side. However, it doesn't work here. Kindly have a look.

    The configurations of the trigger is just as the following:

    I have used one of the agent's account out of the CS management team's group to test. It still can reassign tickets even after the trigger is active. Kindly suggest.

  • Wycherley

    Hi Zendesk team, any update for this issue?

  • Ekaterina Sumolaynina
    Zendesk Customer Care

    Hello Wei,

    I created a ticket to investigate your individual case, please check your email. Thank you!

  • Leo Medalla

    Any Updates on this?

  • Michael Froeming
    Zendesk Customer Care
    Hi Leo,
    My name is Michael with Zendesk support.
    Are you experiencing issues with this trigger? Please feel free to contact our support team, and we'll do our best to help.

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