Question
How can I retrieve the chat ID from the History tab?
Answer
The chat ID is a unique chat session identifier used to find a specific chat session. This is especially useful in separating chats assisted by multiple agents.
To obtain the chat ID from the History tab
- Export the associated chat session using the steps in the article: Browsing past chats in History.
- On the exported chat transcript, click View Link.
- The chat ID is included as the last part of the URL as in the image below.
Alternatively, extract chat details in History, then open the file using this link: https://yoursubdomain.zendesk.com/chat/transcripts/chatID
You can then copy the chat ID from a table resembling the image below.
2 comments
Chin Lancelot
How can I search for a chat with chat ID?
The screenshot below from explore illustrates that a chat was assisted by couple agents.
In support the ticket events I found only ona agent engaged in this session.
So what's going on with the others? How can I see the details?
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Destiny
Hi Chin!
Thank you for reaching out to Zendesk Community. Let me create a ticket on your behalf so we can run through your Explore report and help find the missing Chat IDs and agent responses. Cheers~
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