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How can I retrieve the chat ID from the History tab?



Edited Jan 15, 2024


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How can I search for a chat with chat ID?

The screenshot below from explore illustrates that a chat was assisted by couple agents.

In support the ticket events I found only ona agent engaged in this session.

So what's going on with the others? How can I see the details?

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Destiny

Zendesk Customer Care

Hi Chin!

Thank you for reaching out to Zendesk Community. Let me create a ticket on your behalf so we can run through your Explore report and help find the missing Chat IDs and agent responses. Cheers~

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