How can I retrieve the chat ID from the History tab?

Return to top


  • Chin Lancelot

    How can I search for a chat with chat ID?

    The screenshot below from explore illustrates that a chat was assisted by couple agents.

    In support the ticket events I found only ona agent engaged in this session.

    So what's going on with the others? How can I see the details?

  • Destiny

    Hi Chin!

    Thank you for reaching out to Zendesk Community. Let me create a ticket on your behalf so we can run through your Explore report and help find the missing Chat IDs and agent responses. Cheers~


Please sign in to leave a comment.

Powered by Zendesk