Disabling the subject and description fields on the new request form in Help Center

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36 Comments

  • Tracy Scobba

    What happened to all of the older comments on this topic? I'm looking for information on how to pull custom field text into my subject, and I believe it used to be here. Plus, I've done some searching in Google and several hits show as "page doesn't exist." Did Zendesk do a clean-up? I miss the old content.

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  • Samuel Mosher

    Hi Tracy Scobba! I posted a comment covering this here. Hope it helps!

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  • Dave Dyson
    Zendesk Community Manager
    Thanks Sam!
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  • Tracy Scobba

    Thanks, Samuel Mosher but I worry about using the HTML target that will be going away. Can I do the same thing with a Web Hook?

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  • Tracy Scobba

    Has anyone got this error after making the changes to the java script? What's weird is that I don't get the error if I'm not logged in but I do if I am.

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  • Samuel Mosher

    Hi Tracy Scobba!

    You certainly can. I updated the instructions to reflect! The fields are essentially the same:

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