Question
How do I download my recorded calls from Zendesk Talk?
Answer
There is no built-in option that allows for downloading call recordings. However, since Talk call recordings are registered to tickets as attachments, you can download those attached recordings using one of these options:
- Use the API to download ticket attachments. Use the
recording_url
parameter in the CORE API to download the recording. - Right click the voicemail recording and select "Save as..."
For more information on call recordings, see the article: Zendesk Talk call recording FAQ.
7 comments
Scott C.
I'm able to right-click on the call in Zendesk and "Save audio as..."
1
Pawel Gorski
Hello, Can You provide detailed curl How can I download recorded mp3 voice?
I have ticketId, commenid
Thanks
Pawel
0
Eric Nelson
When you pull the comment via a curl request you'll see the recording_url property. You can then do a curl request to that url to get the recording.
You'll need to include an auth header the same way you would for any other api request.
Hope this helps,
0
Gideon Johnson
When using API to download the call recordings, what's the best way to filter the tickets with recordings attached?
0
Tipene Hughes
You’d need to iterate through the results from the Ticket Audits endpoint to determine which tickets have VoiceComment events present. You could then extract the recording_url from the data object for future use. Here’s a basic example of how this could look using Javascript, assuming the audits array being mapped over is the response from a request to the Ticket Audits endpoint:
I hope this helps! Feel free to reach out with any questions.
Tipene
0
Sneha Shaikh
Is there a way to download call record from multiple tickets using API?
0
PAUL STRAUSS
Do you think it is possible to use a trigger to call a webhook whenever a call recording is attached to a comment? That way we could automatically fetch new recordings for transcription as soon as they are created.
0