Can I download call recordings?

Question

How do I download my recorded calls from Zendesk Talk?

Answer

There is no built-in option that allows for downloading call recordings. However, since Talk call recordings are registered to tickets as attachments, you can download those attached recordings using one of these options:

• Use the API to download ticket attachments. Use the recording_url parameter in the CORE API to download the recording.
• Right click the voicemail recording and select "Save as..."

For more information on call recordings, see the article: Zendesk Talk call recording FAQ.