How do I download my recorded calls from Zendesk Talk?
There is no built-in option that allows for downloading call recordings. However, since Talk call recordings are registered to tickets as attachments, you can download those attached recordings using one of these options:
- Use the Download Recordings app available in the App Marketplace.
- Use the API to download ticket attachments. Use the
recording_urlparameter in the CORE API to download the recording.
- Right click the voicemail recording and select "Save as..."
For more information on call recordings, see the article: Zendesk Talk call recording FAQ.
I'm able to right-click on the call in Zendesk and "Save audio as..."
Hello, Can You provide detailed curl How can I download recorded mp3 voice?
I have ticketId, commenid
When you pull the comment via a curl request you'll see the recording_url property. You can then do a curl request to that url to get the recording.
You'll need to include an auth header the same way you would for any other api request.
Hope this helps,
When using API to download the call recordings, what's the best way to filter the tickets with recordings attached?
I hope this helps! Feel free to reach out with any questions.
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