Can I download call recordings?

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3 Comments

  • Jeremy Clanton

    I'm able to right-click on the call in Zendesk and "Save audio as..."

    0
  • Pawel Gorski

    Hello, Can You provide detailed curl How can I download recorded mp3 voice?

    I have ticketId, commenid

    Thanks

    Pawel

    0
  • Eric Nelson
    Zendesk Developer Advocacy
    Hey Pawel,
     
    When you pull the comment via a curl request you'll see the recording_url property. You can then do a curl request to that url to get the recording. 
     
    curl --request GET 'https://example.zendesk.com/api/v2/channels/voice/calls/example/twilio/voicemail/recording' \

    --output example.mp3
     
    You'll need to include an auth header the same way you would for any other api request. 

    Hope this helps,
    0

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