English (US)
  1. Zendesk help
  2. Talk
  3. Advice and troubleshooting
  4. Managing Talk

Can I download call recordings?

Zendesk Team
  • Edited

Question

How do I download my recorded calls from Zendesk Talk?

Answer

There is no built-in option that allows for downloading call recordings. However, since Talk call recordings are registered to tickets as attachments, you can download those attached recordings using one of these options: 

  • Use the Download Recordings app available in the App Marketplace.
  • Use the API to download ticket attachments. Use the recording_url parameter in the CORE API to download the recording.
  • Right click the voicemail recording and select "Save as..."

For more information on call recordings, see the article: Zendesk Talk call recording FAQ.

Return to top

3 Comments

  • Jeremy Clanton

    I'm able to right-click on the call in Zendesk and "Save audio as..."

    0
  • Pawel Gorski

    Hello, Can You provide detailed curl How can I download recorded mp3 voice?

    I have ticketId, commenid

    Thanks

    Pawel

    0
  • Eric Nelson
    Zendesk Developer Advocacy
    Hey Pawel,
     
    When you pull the comment via a curl request you'll see the recording_url property. You can then do a curl request to that url to get the recording. 
     
    curl --request GET 'https://example.zendesk.com/api/v2/channels/voice/calls/example/twilio/voicemail/recording' \

    --output example.mp3
     
    You'll need to include an auth header the same way you would for any other api request. 

    Hope this helps,
    0

Please sign in to leave a comment.

Related articles

Powered by Zendesk