How can I export my Help Center content?

Question

How can I export my Help Center content?

Answer

For Help Center content, there isn't a prebuilt Zendesk tool to export articles. We recommend leveraging the Help Center API to export the data. For more information on using the API to back up your content, see the article: Zendesk Rest API tutorial - Backing up your knowledge base with Python. Alternatively, use the kBackup, a third-party app developed to backup Help Center content. For more information, see the Community post: Backup your Help Center articles at the click of a button.

For the HTML, CSS, and Javascript code, if you are on Guide Professional or Enterprise plans, you can export your Help Center theme, see the article: Importing and exporting your theme and manifest file. For all the other plans, we recommend copying and pasting the code into a third-party text editor and saving externally. There is no means to access the code using the Help Center API.