How can I export my Help Center content?

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15 Comments

  • Sorin Alupoaie

    Hi everybody,
    I've been working on an app that allows you to export a list of all articles in Zendesk Guide. It also exports the broken links & images for each article.
    It is available on Zendesk's apps marketplace.
    Register and get your free help center export

    0
  • Jason B.

    Hey all, I'm looking to use this script with Single Sign On and have been encountering some trouble. I pulled an API token to use instead of a password, as I do not functionally have one and using what I saw in this article
    https://support.zendesk.com/hc/en-us/articles/231530827-What-are-my-credentials-for-API-access-when-using-SSO-to-sign-in-
    But I am still prompted to enter a password. I assume this is just because of how the script is written but I am looking for advice on how to export my articles without a 3rd party app or paid service. Thanks!

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  • Jayme Bruce

    What happened to the Knowledge Base to PDF app that used to allow the downloading of Zendesk guides to PDF format?

    1
  • Kevin Mauldin

    What happened to the Knowledge Base to PDF app that used to allow the downloading of Zendesk guides to PDF format?

    I've been wondering the same thing. I emailed support@kolibridigital.com to ask what happened.

    1
  • Leor Manelis

    I used this tool to download our data very easily. https://www.import2.com/ after watching this video https://www.youtube.com/watch?v=jWKTQM0eemY&ab_channel=CSVLoader

    2
  • Stephen Kairys

    Hello,

    We need to export roughly 10 articles for a client who cannot access our Zendesk Guide Knowledge Base. I'm considering two alternatives.

    1.  I'm able to print to a PDF in Chrome. Does printing each individual article to a PDF seem viable? 

    2. For the API, how would I install? How much work is involved to export all articles in a brand to a PDF or whatever?

    Thanks.

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  • Dane
    Zendesk Engineering
    Hi Stephen,
     
    The best option boils down to preference. If there are just a few articles, personally, I'll go with the PDF. If there's a few hundred and I have some knowledge on how to utilize API I'll go with that option. However, using API will only give you files in JSON format. You will then have to convert it to a human readable format or use third party applications to do the job for you. 
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  • Stephen Kairys

    Thank you Diane. We ended up exporting to PDF. It was apx. 120 articles, but worth the effort. Have a good week.

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  • Grace Diepenbrock
    Also used the tool shared by Leor above and it saved me hours of work today!
    This is the tool:
    https://csvloader.com
    video instructions: https://www.youtube.com/watch?v=jWKTQM0eemY
     
    You can open a free trial account that lasts for 2 weeks, then choose which elements you want to export from ZenDesk (can also export tickets, comments, etc). It saved me hours of work today!
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  • Shawna Blumenschein

    The original post links to an article about exporting using the API and Python. Great. But it times out due to the API limits. When reading the article, it sounds like the code addresses this, but it doesn't. Does anyone know to address this flaw?

    0
  • Dion
    Zendesk Customer Care
    Hey Shawna,

    You can avoid this by throttling your API calls to stay under rate limit errors. Please review this article for more information: Best practices for avoiding rate limiting

    Regards,

    Dion
    0
  • Qin Brian

    When we use the API to download articles from Help Center, the data in [body] is like 

    <table style="border-collapse: collapse; width: 144.571%; height: 943px;" border="1">

    How can we extract real articles without such marks?

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  • Sorin Alupoaie

    Qin Brian The API returns the articles body in HTML format. You can use a programming language like Python to strip out the html tags.

    Alternatively, you can check the Help Center Manager app. It has a free trial and you can export the text of articles in CSV, HTML or Word.

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  • Beth

    Hello all - is there a way to include the full *body* of a Community (Gather) threads and comments in an export? The reporting options I see seem to just show the topic/title. Thanks in advance for any insight!

    0
  • Brett Bowser
    Zendesk Community Manager
    Hey Beth,
     
    This information isn't available in Explore currently so you'd need to use the Help Center API to export the body of the posts and comments. More information on our API here: Help Center API
     
    Let us know if you have another questions!
    0

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