Question
How do I download the articles in my help center? How do I save my help center theme code?
Answer
Zendesk does not have a prebuilt tool to export articles. Instead, use the Help Center API to export the data. The REST API allows you to back up your knowledge base content with Python.
To save your help center code:
- If you're on a Guide Professional or Enterprise plan, import and download your theme and manifest file
- For all other plans, copy and paste the code into a third-party text editor and save it externally. You can't access the code through the Help Center API.